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        State Street Global Advisors Limited Complaints Handling

        State Street Global Advisors Limited (SSGAL) and State Street Global Advisors Ireland Limited (SSGAIL) are committed to handling any complaint fairly, impartially and expediently. Complaints can be submitted free of charge.

        What is a Complaint

        A complaint is defined as any oral or written expression of dissatisfaction or grievance communicated by, or on behalf of, a client or potential client, about the provision of, or failure to provide, a financial service which alleges that the complainant has suffered financial loss, material distress or inconvenience.

        To ensure concerns or complaints are handled in the most effective manner possible and in accordance with relevant regulatory requirements, you can register a complaint in a number of ways, as detailed below.

        Further steps are available to the complainant if you do not receive a response or are dissatisfied with the response received, as detailed below:

        Step 1: How to make a complaint

        For Institutional Clients contact :
        Emeaicg_bc@ssga.com

        For SPDR Clients or Shareholders contact :
        SPDRsEurope@ssga.com

        Alternatively, you can directly contact your dedicated Client Relationship Manager who will review, and where necessary, escalate such a complaint to the Business Unit Complaints Supervisor or Delegate.

        Step 2: Complaints Handling – what to expect Acknowledgement

        • Within 5 business days after the submission of the complaint you should receive an acknowledgement of receipt of your complaint.
        • For Ireland Complainants, in the event you have not received a response within the 5 business days, please escalate your complaint to the SSGAIL compliance team at: GADublinCompliance@StateStreet.com.

        For State Street Global Advisors Limited clients:
        Final Response or Escalation – State Street Global Advisors Limited

        • Within 8 weeks after the submission of your complaint, you should have received a final written response or an indication of when a final response can be expected. 
        • If you are an Eligible Complainant (defined below) and 8 weeks has passed since the submission of a complaint and you have not received a final response, or you are not satisfied with the response, you may escalate your complaint to the UK’s Financial Ombudsmen Service (FOS).

        Eligible Complainants – State Street Global Advisors Limited

        • An eligible complainant is: a consumer who is a natural person acting for purposes outside of their trade, business or profession; certain micro-enterprises; certain small charities; a trustee of a small trust or a Consumer Buy to Let (CBTL) consumer; who, in any case, is not categorized as a professional client or eligible counterparty. SSGAL will advise you if are an Eligible Complainant who can refer to the FOS. 
        • Eligible complainants are permitted to submit complaints to the FOS from eight weeks after the submission of a complaint up to 6 months from the date of receipt of a final response from SSGAL (if no final response received, it will be six months from the last response from SSGAL). 
        • Complaints can only be submitted no later than 6 years of the complaint event occurring or, if later, 3 years from when the complainant knew they had cause to complain. 
        • Details of the Financial Ombudsmen Service contact details:

        For State Street Global Advisors Ireland Limited clients:
        Final Response or Escalation – State Street Global Advisors Ireland Limited

        • Within 40 business days after the submission of your complaint, you should receive a final written response or an indication of when a final response can be expected. 
        • If 40 business days have passed since the submission of a complaint and you have not received a final response or indication of when you will receive a final response; or if you are not satisfied with the response, you should escalate your complaint to the compliance team at GADublinCompliance@StateStreet.com
        • If you are an Eligible Complainant (as defined below) and 40 business days have passed since the submission of a complaint, and you have not received a final response, or you are not satisfied with the response, you may also escalate this to the Irish Financial Services and Pensions Ombudsman (“FSPO” or the “Ombudsman”). 

        Eligible Complainants – State Street Global Advisors Ireland Limited
        The following may submit a Complaint to the Irish Financial Services and Pensions Ombudsman:

        •  A private individual – personal policy/account holder; or
        •  A limited company, a sole trader, a trust, a club, a charity (not being a body corporate) or a partnership with an annual turnover of less than €3,000,000.

        Complaints can normally only be submitted no later than 6 years after the event giving rise to the complaint. For long-term products, however, you can make a complaint to the Ombudsman up to 3 years after the complainant knew, or ought reasonably to have become aware, that he/she had cause to complain; or for a longer period where it appears to the Ombudsman that there are reasonable grounds for a longer period and that it would be just and equitable in the circumstances to extend the time limit. A long-term product is a financial product with a minimum term of 5 years and 1 month.

        Contact details for the Irish Financial Services and Pensions Ombudsman:

        MARKETING COMMUNICATION

        FOR PROFESSIONAL INVESTORS USE ONLY.

         

        SSGA SPDR ETFS MAY NOT BE AVAILABLE OR SUITABLE FOR ALL. SPDR ETFs may be offered and sold only in those jurisdictions where authorised, in compliance with applicable regulations.

         

        Investing involves risk including the risk of loss of principal.

         

        ETFs trade like stocks, are subject to investment risk, fluctuate in market value and may trade at prices above or below the ETFs net asset value. Brokerage commissions and ETF expenses will reduce returns.

         

        The S&P 500® Index is a product of S&P Dow Jones Indices LLC or its affiliates (“S&P DJI”) and have been licensed for use by State Street Global Advisors.  S&P®, SPDR®, S&P 500®,US 500 and the 500 are trademarks of Standard & Poor’s Financial Services LLC (“S&P”); Dow Jones® is a registered trademark of Dow Jones Trademark Holdings LLC (“Dow Jones”) and has been licensed for use by S&P Dow Jones Indices; and these trademarks have been licensed for use by S&P DJI and sublicensed for certain purposes by State Street Global Advisors. The fund is not sponsored, endorsed, sold or promoted by S&P DJI, Dow Jones, S&P, their respective affiliates, and none of such parties make any representation regarding the advisability of investing in such product(s) nor do they have any liability for any errors, omissions, or interruptions of these indices.

         

        The information provided does not constitute investment advice as such term is defined under the Markets in Financial Instruments Directive (2014/65/EU) or applicable Swiss regulation and it should not be relied on as such. It should not be considered a solicitation to buy or an offer to sell any investment. It does not take into account any investor's or potential investor’s particular investment objectives, strategies, tax status, risk appetite or investment horizon. If you require investment advice you should consult your tax and financial or other professional advisor.

         

        The information contained in this communication is not a research recommendation or ‘investment research’ and is classified as a ‘Marketing Communication’ in accordance with the Markets in Financial Instruments Directive (2014/65/EU) or applicable Swiss regulation. This means that this marketing communication (a) has not been prepared in accordance with legal requirements designed to promote the independence of investment research (b) is not subject to any prohibition on dealing ahead of the dissemination of investment research.

         

        All information is from SSGA unless otherwise noted and has been obtained from sources believed to be reliable, but its accuracy is not guaranteed.  There is no representation or warranty as to the current accuracy, reliability or completeness of, nor liability for, decisions based on such information and it should not be relied on as such.

         

        This content has been issued by State Street Global Advisors Limited (“SSGAL”). Authorized and regulated by the Financial Conduct Authority, Registered   No.2509928. VAT No. 5776591 81. Registered office: 20 Churchill Place, Canary Wharf, London, E14 5HJ. Telephone: 020 3395 6000. Facsimile: 020 3395 6350 Web: www.ssga.com.

         

        FOR EUROPEAN SPDR ETFs and MANAGED FUNDS:

         

        Please refer to the Fund’s latest Key Investor Information Document (KIID) and Prospectus before making any final investment decision. The latest English version of the prospectus and the KIID can be found at www.ssga.com/ch/en_gb/institutional/ic/fund-finder. A summary of investor rights can be found here:

         

        Managed Funds: https://www.ssga.com/library-content/products/fund-docs/summary-of-investor-rights/ssga-investors-rights-summary-non-etf-ireland.pdf

         

        SPDR ETFs: https://www.ssga.com/library-content/products/fund-docs/summary-of-investor-rights/ssga-spdr-investors-rights-summary.pdf

         

        Note that the Management Company may decide to terminate the arrangements made for marketing and proceed with de-notification in compliance with Article 93a of Directive 2009/65/EC.

         

        SPDR ETFs is the exchange traded funds ("ETF") platform of State Street Global Advisors and is comprised of funds that have been authorised by Central Bank of Ireland as open-ended UCITS investment companies.

         

        SSGA SPDR ETFs Europe I & SPDR ETFs Europe II plc issue SPDR ETFs, and is an open-ended investment company with variable capital having segregated liability between its sub-funds. The Company is organized as an Undertaking for Collective Investments in Transferable Securities (UCITS) under the laws of Ireland and authorized as a UCITS by the Central Bank of Ireland.


        Managed Pension Funds:

        Investing in the Managed Pension Fund is effected by means of an insurance policy written by Managed Pension Funds Limited, a member of the State Street group of companies. This document should not be construed as an invitation or inducement to engage in investment activity. The Managed Pension Fund is available to pension schemes (including overseas schemes) registered with HM Revenue and Customs for the purposes of Chapter 2 of Part IV of the Finance Act 2004. This document should therefore only be circulated to the Trustees of such schemes and their advisers who are deemed to be professional persons (this includes professional clients and eligible counterparties as defined by the Financial Conduct Authority). It should not be circulated to or relied upon by any other persons. In particular scheme members should consult with their employer or scheme trustee. Please note that neither State Street Global Advisors Limited or Managed Pension Funds Limited offer actuarial services and any investment service undertaken by those firms with an objective of matching projected pension fund liabilities does not include, or take responsibility for, the calculation of projected liabilities. Any illustrations exclude the impact of fees, and actual investment returns may differ from projected cashflows, these projected cashflows are not projections of any future benefit payable under a specific policy.

         

        We recommend you read the MPF Key Features Document and Policy Document for full details about the Fund, including fees and risks. Please refer to the “General Risks Applicable to All Sub-Funds” and to the relevant “Sub-Fund Specific Risk Factors” sections of the “Key Features of Managed Pension Funds Limited” document, which is available at: https://www.ssga.com/publications/firm/Key-Features-of-Managed-Pension-Funds-Limited.pdf

         

        FOR STRATEGIES:

         

        This document provides summary information regarding the Strategy. This document should be read in conjunction with the Strategy's Disclosure Document, which is available from SSGA. The Strategy Disclosure Document contains important information about the Strategy, including a description of a number of risks.
         

        US SPDR ETFs

         

        NOTICE TO PERSONS IN THE EUROPEAN ECONOMIC AREA ("EEA")

         

        The Certain US Domiciled funds mentioned on the website is permitted to market into the relevant EEA jurisdiction with UK audience pursuant to either Article 42 of AIFMD (if and as implemented under national laws of such member state); or (ii) can otherwise be lawfully offered or sold (including on the basis of an unsolicited request from a professional client/qualified investor).

         

        The Certain US Domiciled funds mentioned on the website is an alternative investment fund for the purpose of the European Union Alternative Investment Fund Managers Directive (Directive 2011/61/EU) (the “AIFMD”). It is not a regulated collective investment scheme for purposes of the Financial Services and Markets Act 2000 of the United Kingdom (“FSMA”). The promotion of these Certain US Domiciled funds and the distribution of this material in the UK is restricted by law to Professional Investors Only.

         

        These Certain US Domiciled funds provided on the website is an alternative investment funds for the purpose of the European Union Alternative Investment Fund Managers Directive (Directive 2011/61/EU) ("AIFMD"). SSGA Funds Management, Inc. or State Street Global Advisors Trust Company (excluding SPDR® Gold Trust (“GLD®”) and SPDR® Gold MiniShares® Trust (“GLDM®”) is the alternative investment fund manager ("AIFM") of the fund.

         

        SSGA Funds Management, Inc. serves as the investment advisor to the SPDR ETFs that are registered with the United States Securities and Exchange Commission under the Investment Company Act of 1940. SSGA Funds Management, Inc. is an affiliate of State Street Global Advisors Limited.

         

        Before investing, consider the funds’ investment objectives, risks, charges and expenses. To obtain a prospectus which contains this and other information, visit ssga.com or talk to your financial advisor. Read it carefully before investing.

         

        The whole or any part of this work may not be reproduced, copied or transmitted or any of its contents disclosed to third parties without SSGA’s express written consent.

        4978691.4.1.EMEA.INST

        Exp: 30.06.2025

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