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        Managing Teams in a Sustained Crisis

        As the world begins to open up again and work-from-home directives ease, we are facing a brand new and unique challenge: how to return to a “new normal” in a post-pandemic world.

        Brie Williams, Global Head of Practice Management for SPDR ETFs, partners with Dr. Leo Flanagan and Dr. Roger Sherman, experts in crisis response management at The Center for Resilience, to discuss the emotional and logistical challenges of returning to the office, and look specifically at how advisors and managers can help their teams reduce stress and build resilience.

        Over the course of three sessions, we’ll cover coming back to the office, effective client communication, and modeling stress management. CE credits are available for each of the classes. 

        Returning to the Office

        About the Class

        After months away, the office may seem like a strange and unsafe place. In the first class, we’ll talk about the emotional and logistical challenges of bringing staff and clients back into your office space, and ways that you can help both your team and your clients during the transition.

        Take the Class

        Practice Coursework

        This practice uses the same visualization technique used by professional athletes, adapted for a return-to-work scenario.

        Client Communication

        About the Class

        In the second class, we focus on effective client communication—creating a dialogue to provide reassurance and reduce anxiety. You’ll discover ways to transition back to the office, considerations for guidelines to set for inviting clients into the office versus hosting virtual meetings, and pivoting your business for success in the new environment.

        Take the Class

        Practice Coursework

        This coursework will help you to craft three clear points to include in all of your client interactions, and create a regular practice to review and reaffirm those key points.

        Modeling Stress Management

        About the Class

        Remember that stress is contagious. In session three, we examine ways you can demonstrate calmness and confidence for your team to help them keep their own stress under control, assess the risk of conflict and de-escalating that conflict, and work to increase trust even amidst uncertainty.

        Take the Class

        Practice Coursework

        This checklist describes behavior techniques that can help you calm stress levels and deescalate potential conflict.

        Issued by State Street Global Advisors, Australia Services Limited (AFSL Number 274900, ABN 16 108 671 441) ("SSGA, ASL"). Registered office: Level 14, 420 George Street, Sydney, NSW 2000, Australia · Telephone: 612 9240-7600 · Web: www.ssga.com/au.

         

        SSGA, ASL is the issuer of interests and the Responsible Entity for the ETFs which are Australian registered managed investment schemes quoted on the AQUA market of the ASX or listed on the ASX. SSGA, ASL is the AQUA Product Issuer for the CHESS Depositary Interests (or "CDIs") created over Interests in SPY which were first quoted on the AQUA market of the ASX on 13 Oct 2014.  State Street Global Advisors Trust Company (ARBN 619 273 817) is the trustee of, and the issuer of interests in, the SPDR® S&P 500® ETF Trust, an ETF registered with the United States Securities and Exchange Commission under the Investment Company Act of 1940 and principally listed and traded on NYSE Arca, Inc. under the symbol "SPY". This material is general information only and does not take into account your individual objectives, financial situation or needs and you should consider whether it is appropriate for you. You should seek professional advice and consider the product disclosure statement available at www.ssga.com/au, before deciding whether to acquire or continue to hold units in an ETF. The Target Market Determination is also available at ssga.com/au. This material should not be considered a solicitation to buy or sell a security. ETFs trade like stocks, are subject to investment risk, fluctuate in market value and may trade at prices above or below the ETF's net asset value. ETFs typically invest by sampling an index, holding a range of securities that, in the aggregate, approximates the full index in terms of key risk factors and other characteristics. This may cause the fund to experience tracking errors relative to performance of the index. Investing involves risk including the risk of loss of principal. Diversification does not ensure a profit or guarantee against loss. SPDR®, Standard & Poor’s® and S&P® are registered trademarks of Standard & Poor’s Financial Services LLC, Dow Jones® is a registered trademark of Dow Jones Trademark Holdings LLC, ASX® is a registered trademark of the ASX Operations Pty Ltd, these trademarks have been licensed for use by S&P Dow Jones Indices LLC and sub-licensed for use to State Street Global Advisors, ASL. MSCI indexes are the exclusive property of MSCI Inc.(“MSCI”). MSCI and the MSCI index names are service mark(s) of MSCI or its affiliates and have been licensed for use for certain purposes by State Street. SPDR products are not sponsored, endorsed, sold or promoted by any of these entities and none of these entities bear any liability with respect to the ETFs or make any representation, warranty or condition regarding the advisability of buying, selling or holding units in the ETFs issued by State Street Global Advisors, ASL. The whole or any part of this work may not be reproduced, copied or transmitted or any of its contents disclosed to third parties without SSGA, ASL’s express written consent.  

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