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        State Street Global Advisors (SSGA) Complaints Management

        SSGA Australia Services Limited (‘SSGA ASL’)(AFSL No. 274 900), the Responsible Entity for the State Street Australia Investment Funds, is committed to customer satisfaction and genuinely wants to hear from you, our customers. We value your feedback as it allow us to improve our products and services. 

        How we Deal with Complaints

        SSGA ASL aims to acknowledge your complaint, investigate the issue(s), resolve and respond as quickly as we can. Complaints may be received orally or in writing.

        Complaints are usually acknowledged within 24 hours of receipt, and a written response provided within 14 business days. However, some cases may be complex and take longer to resolve. Where necessary, you will be kept informed of the progress of your complaint. In any event, SSGA ASL will provide you with a final response within 30 days of receiving your complaint.

        Making a Complaint

        You can make a complaint in any of the following ways:

        Mail: Compliance Manager, State Street Global Advisors, Australia Services Limited, Level 15, 420 George Street, Sydney NSW 2000
        Email: managedfundquery@ssga.com
        Phone: 1300 382 689

        For SPDR ETF complaints, please contact the Responsible Entity through the Registrar at:

        Mail: Link Market Services Limited, 1a Homebush Bay Dr, RHODES NSW 2138
        Email: complaints@linkmarketservices.com.au
        Phone: 1300 665 385

        Accessibility Requirements

        We are committed to making our complaints handling process accessible and user friendly for all of our customers.

        If you have a vision impairment or have mobility issues using smart devices, you can get in touch with our friendly Client Services team on 1300 382 689.

        If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can contact us via the National Relay Service (NRS). 

        If you are non-english speaking, the Translating and Interpreting Service (TIS National) is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.  

        External Dispute Resolution

        If you are dissatisfied with how we have handled your complaint, you may contact Australian Financial Complaints Authority (AFCA), an independent body approved by ASIC to consider the merits of retail complaints, as follows:

        Mail: Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne VIC 3001
        Email: info@afca.org.au
        Phone: 1800 931 678 

        Issued by State Street Global Advisors, Australia Services Limited (AFSL Number 274900, ABN 16 108 671 441) ("SSGA, ASL").  Registered office: Level 14, 420 George Street, Sydney, NSW 2000, Australia · Telephone: 612 9240-7600 · Web: www.ssga.com. 

         

        SSGA, ASL is the Responsible Entity and the issuer for the State Street Managed Funds, which are unquoted, and the SPDR® ETFs which are quoted on the AQUA market of the ASX or listed on the ASX. SSGA ASL is the AQUA Product Issuer for the CHESS Depositary Interests (or "CDIs") created over interests in the SPDR® S&P 500® ETF Trust (“SPY”) which were first quoted on the AQUA market of the ASX on 13 Oct 2014. State Street Global Advisors Trust Company (ARBN 619 273 817) is the trustee of, and the issuer of interests in, the SPDR® S&P 500® ETF Trust, an ETF registered with the United States Securities and Exchange Commission under the Investment Company Act of 1940 and principally listed and traded on NYSE Arca, Inc. under the symbol "SPY".

         

        This material is general information only and does not take into account your individual objectives, financial situation or needs and you should consider whether it is appropriate for you. You should seek professional advice and consider the product disclosure statement, available at ssga.com, before deciding whether to acquire or continue to hold the Funds. Target Market Determinations can also be found at ssga.com.  This material should not be considered a solicitation to buy or sell a financial product or security. 

         

        Investing involves risk including the risk of loss of principal. Diversification does not ensure a profit or guarantee against loss.

         

        Risk associated with equity investing includes stock values which may fluctuate in response to the activities of individual companies and general market and economic conditions.

         

        ETFs trade like stocks, are subject to investment risk, fluctuate in market value and may trade at prices above or below the ETF’s net asset value. ETFs typically invest by sampling an index, holding a range of securities that, in the aggregate, approximates the full index in terms of key risk factors and other characteristics. This may cause the fund to experience tracking errors relative to performance of the index.  

         

        SPDR®, Standard & Poor’s® and S&P® are registered trademarks of Standard & Poor’s Financial Services LLC, Dow Jones® is a registered trademark of Dow Jones Trademark Holdings LLC, ASX® is a registered trademark of the ASX Operations Pty Ltd], these trademarks have been licensed for use by S&P Dow Jones Indices LLC and licensed for use for certain purposes by State Street. MSCI indexes are the exclusive property of MSCI Inc.(“MSCI”). MSCI and the MSCI index names are service mark(s) of MSCI or its affiliates and have been licensed for use for certain purposes by State Street.  The products referenced herein are not sponsored, endorsed, sold or promoted by any of these third party entities and none of these entities bear any liability with respect to the products or make any representation, warranty or condition regarding the advisability of buying, selling or holding any products issued by SSGA, ASL.

         

        There is no representation or warranty as to the current accuracy of, nor liability for, decisions based on such information.

         

        The whole or any part of this work may not be reproduced, copied or transmitted or any of its contents disclosed to third parties without SSGA ASL’s express written consent.

        © [[]] %%State Street Corporation%%. All rights reserved.